Frequently Asked Questions

I’m getting a notice that my email is already in use, how do I schedule with a new clinician?2023-05-12T11:49:36-07:00

If the error code above appears when trying to submit a consultation request,  it’s likely you have seen one of our therapists in the past and we have a file for you. Or if you are already seeing someone with us and, for any reason, you are hoping to schedule with a clinician you haven’t seen before, you will not be able to schedule through the portal with a new counselor.

In either of these situations, please send the counselor you want to schedule with a direct email. All of our clinicians’ emails will be their “firstname.lastname@accent-counseling.com” which can also be found on their bio pages. When reaching out to the counselor, please let them know that you have an existing account with us. This will allow the counselor to go through the steps to be connected to your existing account.

The front desk is also happy to give you a counselor’s direct email, but will not be able to add you to a new counselor’s schedule without their knowledge and agreement.

How do I schedule a consultation with more than one clinician?2023-01-19T10:33:55-08:00

We know that finding a therapist who is the right fit for you can sometimes be difficult. We encourage folks to take the time to find the right counselor. Our system, unfortunately, is not as easily accommodating.  We encourage scheduling with one of the counselors who seems like the best fit for you, then sending a direct email to any others you may be interested in scheduling with. All of our clinicians’ emails will be their “firstname.lastname@accent-counseling.com” and also can be found on their bio pages. When reaching out, please include information noting that you have an existing account with us and when you’re hoping to schedule a consultation.  We recommend this being done following your initially scheduled consultation, in case you and your first counselor hit it off right away.

Can I switch therapists after I’ve already started?2023-01-18T15:55:52-08:00

Of course! However, we would strongly encourage you to discuss this with your therapist – especially if changes can be made in session to better suit your needs. If you would like to change therapists, you can inform your therapist, or email us at info@accent-counseling.com to let us know you’d like to change. Keep in mind different therapists have different availability and schedules.

I’m a current client. How do I access the portal?2023-01-18T15:54:59-08:00

The portal can be accessed through the appointments page of our website by selecting “I’m an Existing Client” or through this link.  The sign-on page can be bookmarked for future access.
Enter the email associated with your account and a single-use sign-on link will be sent directly to you. This will allow you access to new and completed paperwork, direct messaging with your counselor, and any current or upcoming appointments.

What if I have questions on my billing?2022-10-18T12:29:32-07:00

If at any time you have any questions about billing, Christine is the Business Manager of Accent Counseling. Christine manages billing, financial records, insurance questions and claims. You may reach her in person at the Cordata office, by email at billing@accent-counseling.com, or by direct line at (360) 393-3486.

We will verify your insurance benefits before your first appointment as a courtesy. Please remember your benefits are a contract between you and your insurance provider. You are responsible for all appointment costs not covered by your insurance.

Do you have a waitlist?2022-10-18T12:23:18-07:00

We do not have a waitlist. If you want to work with one of our therapists but they are full, we encourage you to reach out to them via email, as schedules are constantly changing and spaces open up frequently. Each therapist can be reached via email, “firstname.lastname@accent-counseling.com” or a message can be sent via the form found on their individual bio pages. 

No Surprises Act: What is a Good Faith Estimate Notice?2022-10-18T12:22:29-07:00

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask us for a Good Faith Estimate before you schedule a service, or at any point during your time with us.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

Why do you request a credit card when we first sign up?2022-10-18T12:19:58-07:00

We request a credit/debit card when you sign up with us to hold your spot. We never charge your card prior to your first hour-long appointment.

How do I choose a counselor/therapist?2022-10-18T12:19:06-07:00

It’s important for you to select someone with whom you feel comfortable. We provide bios of all our providers so that you can read about their approach to counseling as well as their specialty areas of counseling.  The initial free 15-minute consultation can also be an opportunity to see if the therapist is the right choice for you.

What should I expect in my consultation appointment?2022-10-18T12:15:25-07:00

Your first appointment will be a chance for us to meet and briefly discuss your concerns in-person or via telehealth. This is a chance for you to ask questions of your counselor, as well as get a general sense of how well you think you would work with this person. Remember – one of the most important elements of therapy is how you interact and gel with your therapist!

Do you take my insurance?2022-10-18T12:14:17-07:00

At this time, we are not taking the following: Amerigroup, United Health Care, or Humana

 We do not work with any Medicare Plans at this time.

Some clinicians may not be fully paneled with your insurance yet, so if there is a question regarding your insurance, or, if you do not see your insurance listed, please contact us at info@accent-counseling.com to ask us!

What happens if I need to cancel or reschedule my appointment?2022-10-18T12:04:14-07:00

If more than 24 hours in advance, simply log into the client portal and cancel your appointment and request another time. If less than 24 hours advanced notice, we ask that you reach out to your therapist directly and/or call our office number at (360) 922-6977 immediately upon discovering you may need to cancel or reschedule your appointment. You may be responsible for the full fee of the session.

If it is necessary to cancel an appointment, you must cancel 24 hours before your scheduled appointment time. You will be charged the regular fee for the session if you have not notified our office of your cancellation 24 hours before the time of the appointment. All voicemails are dated and timestamped. If your appointment is scheduled for a Monday, please leave a voicemail over the weekend to confirm your cancellation.

What if my insurance isn’t listed? Can I pay cash and get reimbursed from my insurance?2021-05-03T11:09:06-07:00

This is called “Out Of Network” billing and heavily depends on your insurance company’s policies. We are able to accept payment from you, then provide you with what the industry calls a “Superbill”, which is essentially a professional receipt for you to submit to your insurance company, and be paid back directly from them. It is always a good idea to call your insurance company to inquire about “Out Of Network Benefits” before you commit to this method.

Accent Counseling has also started offering services with our wonderful Master’s level interns that offer significantly reduced fees for therapy appointments. Intern therapy appointment fees range from $40 – $60 per session.

If you have a question not answered on this page, please reach out to us!

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