If the error code above appears when trying to submit a consultation request, it’s likely you have seen one of our therapists in the past and we have a file for you. Or if you are already seeing someone with us and, for any reason, you are hoping to schedule with a clinician you haven’t seen before, you will not be able to schedule through the portal with a new counselor.
In either of these situations, please send the counselor you want to schedule with a direct email. All of our clinicians’ emails will be their “firstname.lastname@example.org” which can also be found on their bio pages. When reaching out to the counselor, please let them know that you have an existing account with us. This will allow the counselor to go through the steps to be connected to your existing account.
The front desk is also happy to give you a counselor’s direct email, but will not be able to add you to a new counselor’s schedule without their knowledge and agreement.
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